To delete your TallyUP account, follow these steps:
1) Open the TallyUP app to the home screen, then tap on the "gear" icon in the upper right corner to access SETTINGS
2) Scroll down and tap MANAGE ACCOUNT
3) Tap REQUEST ACCOUNT DELETION
4) When prompted, confirm by tapping the DELETE ACCOUNT button (you will be prompted to confirm twice just to make sure you want to fully delete your account)
For questions or feedback on this process, email us at:
support@tallyup.com
Don't have the app? You can also ask us to delete your account by email. Write to support@tallyup.com from the email address on your account, with the subject "Delete my account." We'll complete your request within 45 days. If we need more time, we'll tell you by email.
What we delete: we delete or de-identify everything we aren't required to keep, including your phone number, username, contact details, and location history in our logs and analytics.
What we keep: financial and identity-verification records (deposits, withdrawals, transaction history, verification status, and the IP address, approximate location and VPN signals from each deposit, stake and withdrawal check). We keep these for at least five years after your account closes, or longer if the law requires. Face scans from identity checks are destroyed once their purpose is met, or within three years of your last interaction with us, whichever comes first.
Unplayed deposits go back to your original payment method. Locked legacy rewards and future prizes end when your account closes.
You can still withdraw any balance you've earned after you ask us to delete your account. TallyUP is operated by Exponential Corp. See our Privacy Policy for details.
